Customer Testimonials
everyone was great from the friendly guy who recieved my drop off at 630 am to the service advisor - Great service and friendly
The engine light was on and I took it in unfortunately the part was on back order and they were not able to fix it but will let me know as soon as the part is available.
Recently bought a used car with Hunter at Santa Monica Buick GMC. Hunter was courteous and informative from the beginning. Really great customer service, no pressure like most cars salespeople, and very helpful. I would recommend him to anybody looking for an honest, friendly salesman. Araceli handled the final paperwork. She was friendly and got things done in a timely manner... The quickest of any dealership we've been to! I appreciate her expertise on the procedure because it can be very overwhelming. She made it run smooth and hassle free. Thanks to both of them!!
My car had a difficult problem to run down. The technicians stayed on it diligently until they could figure it out and resolve the problem. I really appreciated their time and attention on this!
Very helpful and prompt staff.
Hello Colin, I just want to state all my gratitude for all the help on getting me this AMAZING DEAL GMC AT4 I LOVE IT! Thanks for making this possible Colin,Tony,Justin,Araceli Hunter .And everyone that made this possible. They show me all the great service and professionalism. My sincere thanks.
Hello Colin, I just want to state all my gratitude for all the help and the GREAT! service and professionalism of all the personal from the management to my sales man Hunter and Araceli in finance on getting me this AMAZING DEAL GMC AT4. I LOVE IT! Thanks for making this possible My sincere thanks. Jose Sanchez
Friendly service and fair deal. I would recommend Santa Monica Buick/GMC if you are interested in a car or truck
Professional staff and excellent service.
On-time friendly service.
Amazing!
I received great customer from my service specialist Marianna at my last visit. I had all of my service questions answer regarding my needed repair. I received an initial text which provided a callback number for any/all my questions. I felt completely taken care of from beginning to end.
Just Purchased a Canyon, and Adiss Stepanian was out salesperson. I was very taken by how honest and helpful Adiss,was. He made sure this transaction went very smooth with his knowledge and helpful information. Everyone else there was great too. My family and I were grateful we came in and got exactly what we wanted for the price we wanted without any of the hassles you hear about from buying a car at a dealer. 15/10 Recommended.
This is a review of my experience with Chelsea in Parts. Chelsea was knowledgeable and professional and a pleasure to speak with.
Friendly and good service
Great truck, great people, just wish I got an owners manual with my new vehicle.
Armando did. not call me when he said he would call. He did not call me until over an hour later. When my husband called to let him know he needed help to get to the dealership. He was rude and said you need to call another extension. Then they took over 10 minutes to bring out the car. Armando was still rude to my husband when he got there. He did not take the time to explain anything to him. he needs to work on his communication skills
Jamar Daniels was my salesman. He sent me an introductory text introducing himself and had my vehicle ready for the test drive. He was ready for me when I arrived. Jamar is warm, friendly and very professional. Mo the sales manager is professional and met my terms. Araceli the finance manager was also warm and very professional. Marianna the service manager was also warm and professional. She explained some security specifics of my vehicle. Compared with my previous experiences with large dealerships, Santa Monica Buick-GMC is a smaller, more intimate dealership, which was a wonderful experience. The dealership is very ...
Excellent
Adis and Olin treated me like part of the GMC family. Great job showing me the features of my new Denali. Rick
Such a great place. Definitely worth stopping in. The staff is so friendly.
Great service with Hunter
Great place, great deals, great people!!
Service was great very courteous customer service
I asked and they delivered! Plain and simple. 100% Satisfied customer!
The service & peoples at the dealership are excellent. However my problem was not resolved
Very nice, fast and good
Very good and helpful always they keep me update
Jevaun, Brandon, and Russ were great. I have had bad experiences with auto dealers playing games, but not here. I really appreciated the way the team at Santa Monica GMC conducted business. I will come back when I’m ready to buy my next vehicle.
Armando, my service advisor, was kind, professional, and thorough! And when I picked up my vehicle on Saturday, the young woman (Alma?) who checked me out was terrific! She answered my questions and helped solve a last-minute issue! Y’All have a great team!!
Experience was prompt and smooth! Loved it!
Transparent, straight to whats possible and helped with solutions
They employees here are very nice kind and polite
Sales and sales management team really worked to earn my business. Dealership was clean inside including the restroom.
Very easy no pressure experience. Would definitely purchase another vehicle from this dealer
Irma was very nice, efficient, and knowledgeable about the service department. I wanted to redeem some of My Buick rewards and she was able to help me do that.
Great customer service.
They were attentive, very prompt with the service, and polite. Very satisfied. Also they offered driving service to and from the dealership.
Jerome was very nice and so helpful. The girls inside the office were wonderful and very helpful as well. It was my first time for service at the dealership and I was very happy with my experience.
Adiss was fantastic!
Service was efficient and easy. They were punctual and professional. Great work!
Had my Yukon there for an oil change. Made appointment online, was confirmed via text. Dropped my car off and as promised, received the call after 2 hours that my vehicle was ready for pickup. They do have oil change coupons on their website, I took advantage of those. Thank you for the great service!
The sales manager Brandon Zimlinghaus is the kind of manager I wish every dealership would employ. This gentleman goes above and beyond the call of duty to make sure you’re well informed and well taken care of. Throughly impressed with his knowledge and professionalism!
Adiss, Brandon, and Jesse we’re all awesome throughout the process of building the AT4X and then setting me up with the right finance option! Great team, great service!
very professional, all the sales staff as well as the manager very friendly, I really liked the purchase of my new 2500 HD Sierra AT4!!! I definitely recommend this place for buying your new car or truck!!
Very fair and helpful all throughout the service.
The level of service provided by the entire team at Santa Monica GMC is beyond commendable. They are the exception to the "profit above service" mentality at every other dealership service center I've been to in LA. I sat on a recall notice for over a year because I dreaded the interaction with any of the 3 local Cadillac dealerships. I took a chance on the GMC people in Santa Monica, thank goodness. They have renewed my trust in the GM brand and reawakened the pride I had when I first purchased my vehicle. From the moment I ...
This isn't a very large dealership and the amount of cars they have on stock is limited BUT they provided the best car buying experience I have ever had. I had been looking for a vehicle since April 2021 but no dealers had what I wanted so in December I began looking to place a factory order. Every single dealership I contacted before Santa Monica Buick GMC wanted not only a $2000+ deposit they also said they were going to charge atleast $5000 in mark up and add on all the extra overpriced dealer fluff (extra clear coat, VIN etching, etc). I ...
Santa Monica Buick GMC provided such incredible customer service. The phone service I received really set the tone for how my experience would go, because I received amazing customer service upon my first call. I am so thankful I chose Santa Monica Buick GMC!
I came in for a maintenance service and was in and out in a couple of hours.
Very pleasant experience with this dealership
Sale was efficient, and quick, I was treated with respect and the staff were all very informed. I had an excellent experience in finding the vehicle I wanted, the technology of the vehicle and the financing. Thank you, Sam.
Angel is wonderful. Took great care of me and my car.
Fantastic place to do business!! Both sales and service departments are great!
Great experience. Super fast car buying process.
Very quick service without an appointment
My experience was much better than pervious experience. Armando was fantastic!
Fast, friendly service!
The advisor Angel is always friendly and helpful, service is done quickly and correctly, and I love having a clean vehicle after! 🙂
Everyone was friendly and the service was completed fast.
My service was done quicker and cost less than I anticipated. Angel was very helpful and friendly, and he actually seemed to care about his customers. I was very pleased. See you again sometime after the holidays. Thanks!
Great service
Whatever I (or my cadillac) need Santa Monica Buick GMC will take care of it, even when I arrive late in the afternoon! They are a joy to work with and always come through!
I have never had a better experience in a dealership, the entire team was amazing. My salesperson Addis was the best salesperson I have ever delt with, he is awesome.
Great service and attention by the staff here, particularly the technicians.
Keeping customer updated with service progress. Friendly service advisor.
very nice
Friendly and efficient service at drop-off site, clear explanations of services to be provided, and detailed explanation of the finished work; also, I used the waiting area in the show room during part of the service, and it was comfortable, safe, and quiet. A great experience from beginning to end.
Working with Adiss was the best experience I ever had when it comes to buying from a dealership. He was very prompt and motivated to helping me get into the truck I’ve always wanted. After calling 18 other dealership that gave me a run around, Adiss never left me hanging. He shot me straight information and got me so motivated to come down the same day I called, that I bought my Truck by the end of the day. I couldn’t be any happier with the total experience and outcome of coming to this dealership. Note to add: Adiss ...
I had a wonderful experience at this dealership. I went there to lease a car and I couldn't imagine that I would be able to get such an amazing car with my constraints and requirements. Brandon was so knowledgeable and went above and beyond to help me find the best deal. I appreciate his help and will get my future cars only from this dealership. I encourage and talk about this dealership with my friends all the time! Thank you, Brandon!
Nej and the team were very helpful and accommodating with our wants and needs. Had it not been for their execution to drive a Customer 1st ideology, we may be driving something else today!
I made an appointment to get a recall taken care of on my '11 Yukon. Dealer called me a day ahead to confirm. Dropped the truck off on time, Service Writer Angel Duran was ready for me. Recall (air bag replacement) was completed along with another issue on time. I picked up the vehicle and it had been washed. Service department was very friendly and professional, won't hesitate to use again.
Awesome guys, no one had the 2021 GMC Denali Black Diamond, but they did and got me in it quick, all online and even delivered it to me over 100 miles away!! That's service!!
Sales person was great but it took too long to get to the finance paperwork.
Such an easy and wonderful experience purchasing my new GMC Acadia From Start to finish Herb, Elizabeth and Mel Thank you for making this process so fun
Excellent
Staff are professionals and answered all questions needed
Kristin, Nej, and Brandon were so helpful in getting me the car that I wanted for the payment that was in my budget. They went above and beyond to make sure I could have the SLT model and I so appreciate all they did. The process was easy, everyone was so helpful and there was no pressure or sales approach that I experienced at other dealerships so it made the process feel good. I would highly recommend this dealership and specifically Kristin, Nej, and Brandon to anyone looking for a new car.
Good experience
Nej was a great salesman made the whole car buying process easy. I will definitely be back!!!!Thanks for my new ride!!!!!
Diana Martinez
Excellent experience. Had the truck I was looking for in route, placed a hold on it for me without asking for a deposit. Since I was more than 3 hours away, I flew into LAX. Salesman, Adiss, volunteered to pick me up at the airport and take me to the dealership. Very professional in every way. Special thanks to Brandon, one of the managers, who put the truck on hold, and especially Adiss who made the purchase seamless.
75 minutes is a bit much for an oil change when you have an appointment, but the staff were cordial.
Nice team
good
Jesse was great and a pleasure to deal with with! She was great at communicating with me and keeping me updated on the progress of the repairs.
DROVE OVER 2 HOURS AND MY NEW DENALI TRUCK WAS IN PERFECT SHAPE. EVERYONE THERE WAS EXTREAMLY FRIENDLY. THEY DIDN'T PRESSURE YOU AT ALL. IV'E DELT WITH MANY DEALERSHIPS IN THE PAST AND THIS DEALERSHIP STAFF WILL MAKE ME COME BACK NEXT TIME. MY 2 DAYS OF NEGOTIATIONS WITH BRANDON ON PRICE AND FINANCING WERE OVER THE PHONE AND HE STAYED WITH ME THROUGH IT ALL. EVEN AFTER HOURS! I WONT FORGET THAT. GOT TOP DOLLAR ON MY TRADE ALSO. FINANCING PEOPLE WERE ALSO GREAT. VERY HAPPY GUYS. MY RIDE HOME WAS ALL SMILES...
Everyone here is very customer service minded..they are going through a remodel and work hard to satisfy their customers. The mechanic's are not only very good, they are honest and that's what makes this shop stand out. I would recommend them in a heart beat.
great service, no hassle, great team and great pricing.
very friendly , explaining the future of the car well,the price was right
Overall good experience. I got the truck I wanted at a Fair price. Adis, Our sales rep. was very patient, displayed his experience and knowledge in the vehicles functionality. Thanks to all the Santa Monica Buick GMC team!
I worked with Mina and I bought a Buick encore with him. He was knowledgeable and he provided me with the best service I've ever received. Best salesmen I've worked with and I'm 80 years old...
Everyone I worked with, especially Gage, was fantastic. I shopped around at several dealerships, and Santa Monica Buick was the only dealership that gave me a realistic quote right off the bat. There were no insulting, time-consuming number games. TRULY APPRECIATED. I wouldn’t hesitate to buy another car from them. Thank you! Oh, and I love my car!
Ryan Smiley, the internet manager was such a huge help. He tried his best to get everything I wanted and nearly did that. He found me the exact car I was looking for and I couldn’t have asked for a better experience! Even the nice man who DELIVERED my car to me was a real sweetheart. He took the time to show me all the fancy things my car could do.. even though it was raining! This is a very classy, top of the line dealership.
If your worried about covid a sales man was walking around the sales floor without a mask on talking on the phone and I was not offered a beverage at the time of meeting with the salesman, however his desk had tea and water for himself and the finance dept., didn’t offer a low finance rate. Just not a very professional environment. We didn’t purchase the truck Why? No all wheel drive. However the SUV has low miles w/a clean title. I recommend employees and managers go back for basic training as a refresher course.
Great service, Ed was very helpful, friendly and responsive. He made the sale easy and painless.